Glenmoriston Town House Hotel - Inverness

Having stayed at this hotel a number of times, I was sadly disappointed with the overall visit. The first room we were offered was very small and in the ground floor. The “view” from our room was over looking the smoking area - not a pretty sight! We requested a change of room and were duly allocated a room upstairs with a slightly better outlook. The room was still very small and the bathroom had no fan or ventilation which resulted in the whole room becoming full of condensation after each shower. The windows were locked which was not only resulted in no fresh air bring afforded to the room, it was also more worryingly a potential fire escape hazard. The breakfast was served cold and promptly returned and a fresh one presented. This took over 40 minutes to be served - by which time we were rather hungry and fed up! After being delighted with our room on previous visits the whole exist left us rather disappointed and I doubt that we shall return. The whole hotel seemed rather tired and in need of a lick of paint. The manager was helpful, however seemed to lack the experience to take on board our concerns and deal with them accordingly. Upon being presented with the bill, I pointed out that we had not been asked if everything was ok? I then informed the desk assistant that it had not been a satisfactory visit and told him of the issues that we had encountered at breakfast. It was only then that we received an apology and only after I suggested that a reduction in cost would be appropriate that we were offered the price of one breakfast be deducted. Not a very generous offer considering our lengthy wait.

The plus side of this hotel was the very well stocked bar.

Expensive given the quality of accommodation on offer.

There was absolutely about this gem of a hotel. Location is superb, staff were great, and the room ideal. Incidentally we also enjoyed the meal.

Close to mian shopping area

Great location close to the centre of Inverness.

Everything was straightforward, staff very helpful and polite, food and service in restaurant very good in indeed, room very comfortable

Good location for the city, great cocktails in the piano bar, nice breakfast, value for money!

No lift if travelling with small child and buggy!

The atmosphere and the location next to the river.

Its proximity to the Eden Court Theatre and the city centre. Also, the brasserie provided very good meals.

Excellent and attentive staff, central location and first class facilities.

Very friendly staff, great room and a very nice, trendy bar with great cocktails

The food menu was pretty expensive (London prices) so we went elsewhere. My only actual complaint is real small - the breakfast sausage was a bit naff!

Quite up market and enjoyable. Old worldly decoration with a bit of class.

Would prefer to stay in main building. Breakfast was great but extremely slow (up to 45mins to get served). My wife complained about her meal on the Friday night and was told "they would mention it to the chef"??. Alcoholic drinks very expensive.

THe quality of the rooms and the two resturants

Modern Good breakfast Esay parking

Had a large river view room but would have liked bath and shower facilities

The room was excellent, the staff we friendly and the food good.

Cosy, friendly atmosphere, very comfortable beds and the food was excellent. It was in a lovely position, right on the river and within walking distance of the town.

We stayed on a Monday night, so the piano bar was not open and one of the restaurants was closed.